Got a Question? Visit Our New FAQ Centre
We would like to let you know about the new Frequently Asked Questions (FAQs) Centre we have on our website. We know sometimes our visitors can’t find what they’re looking for or have questions concerning their booking, membership, hostels, visiting other countries or simply to know more about Hostelling International and what we do.
For this reason we have created a central place for all of our Frequently Asked Questions and you can find the ‘FAQ’ link right next to the ‘Hostelling Blog’ link in the top right-hand navigation of our main website. Clicking on this link opens the following window:
Most of the questions asked by our visitors will be listed here but in case you still can’t find what you’re looking for, at the end of every question you can click ‘Contact HI for further assistance’ and this will email your enquiry to our Customer Support email address firstname.lastname@example.org and someone will get back to you asap.
Other options to contact us are by posting a comment on our Facebook Page or by tweeting your question with our Twitter profile @hostelling. Either way, we’ll ensure your question is answered as soon as we can.